Core Features
Articles
Section titled “Articles”
Managing Conversations in MessageHubManaging conversations is at the core of great customer support, but it can be challenging when messages are coming from different channels like email, live chat, or social media. MessageHub simplifies this by bringing all your conversations into one place, making it easy to…
How to Use Labels in MessageHubLabels are a great way to keep your conversations organized in MessageHub. You can use them to categorize messages by urgency, topic, or any custom criteria that fits your workflow. For example, labels like “Urgent” or “Billing” make it easy to sort and prioritize conversations…
How to Create and Use Custom Attributes in MessageHubCustom Attributes in MessageHub give you the flexibility to store extra details about your conversations and contacts, helping you create more personalized interactions and simplify your workflows. Think of them as custom fields tailored to your business needs. With Custom…
How to Create and Use Canned Responses in MessageHubCanned Responses in MessageHub make it easier to reply to common customer queries quickly and consistently. Instead of typing out the same messages repeatedly, you can create templates for responses you use often, like greetings, FAQs, or follow-ups. Using Canned Responses saves…
How to Use Omnichannel Message Signature in MessageHubMessage signatures in MessageHub allow agents to create a personalized sign-off for their messages. These signatures are automatically added to communications across supported channels, ensuring professionalism and consistency in customer interactions. Each agent can easily set…
Understanding and Managing Contacts in MessageHubContacts are an essential part of managing customer relationships, and MessageHub makes it easy to stay organized. The Contacts section lets you store customer details, track interactions, and access important information when you need it. With the right approach, you can ensure…