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How to Use Audit Logs in MessageHub

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Audit Logs in MessageHub help you monitor and review key actions taken across your account. They record activities such as user logins, inbox updates, and automation changes, ensuring you have a detailed history for reference. In this article, you’ll learn how to access and use Audit Logs in MessageHub and the various activities they track.

Requirements:

Section titled “Requirements:”

  • An active ClickFunnels account

  • The MessageHub App

Using Audit Logs in MessageHub

Section titled “Using Audit Logs in MessageHub”

Audit Logs in MessageHub provide a detailed record of activities within your account. They track actions like user sign-ins, inbox updates, and changes to automation rules, along with timestamps and IP addresses.

To access the Audit Logs:

    1. Navigate to the MessageHub app in the left-side menu in your ClickFunnels Workspace.

    2. Go to Chat Settings ⚙ > Audit Logs in your MessageHub dashboard.

Once inside, you’ll see a detailed log organized by Activity, Time, and IP Address. Use the search bar or Cmd/Ctrl + F to locate specific entries quickly.

Activities Tracked Through Audit Logs

Section titled “Activities Tracked Through Audit Logs”

Audit Logs in MessageHub record a wide range of activities to provide a detailed overview of account actions. Each activity entry includes the responsible user’s name, the action performed, a timestamp, and the associated IP address to help you trace actions effectively. Here are the categories of activities you can monitor:

User Activity Logs

Section titled “User Activity Logs”

  • User sign-ins and sign-outs.

  • Changes to a user’s availability status (e.g., online, offline, busy).

  • Invitations sent to new users as agents or admins.

  • Role changes for users (e.g., agent to admin).

Account Activity Logs

Section titled “Account Activity Logs”
  • Updates to the account configuration.

Automation Rule Logs

Section titled “Automation Rule Logs”

  • Creation of new automation rules.

  • Updates or deletion of existing automation rules.

Inbox Logs

Section titled “Inbox Logs”

  • Creation, updates, or deletion of inboxes.

  • Addition or removal of team members from inboxes.

Webhook Logs

Section titled “Webhook Logs”
  • Updates or deletions of webhooks.

Team Logs

Section titled “Team Logs”

  • Creation, updates, or deletion of teams.

  • Addition or removal of team members.